IP Office Phone Manager and Soft Console User Training 1.0

IP Office Phone Manager and Soft Console User Training is a course designed to provide end-users training on the Phone Manager and SoftConsole applications. More specifically, this course is designed to assist users in setting up the user interface, accessing user features and screens, and understanding the differences between Phone Manager and SoftConsole.

Upon completion of this course you should be able to:
- Describe the differences between using Avaya IP Office Phone Manager and using a physical telephone.
- Explain the differences between Avaya IP Office Phone Manager Pro and Avaya IP Office Phone Manager PC Softphone.
- Recognize and access the key features and screens of Avaya IP Office Phone Manager.
- Configure Avaya IP Office Phone Manager user interface in accordance with business needs and personal preferences.
- Explain how to handle calls using Avaya IP Office Phone Manager.
- Use Avaya IP Office Phone Manager to access other system resources
- Access Avaya IP Office Phone Manager and Avaya IP Office SoftConsole reference documentation.
- Describe the differences in application layout and functionality between Avaya IP Office SoftConsole and Avaya IP Office Phone Manager.
- Monitor and manage incoming and outgoing call traffic using Avaya IP Office SoftConsole.
- Set appropriate alarm thresholds in the Avaya IP Office SoftConsole application.